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Do Not Call Compliance – DNCSolution®
Establishing trust begins with respecting people's boundaries
When someone indicates that they do not want to be contacted, it’s imperative both from a relationship and a compliance perspective to respect their wishes. DNCSolution, by PossibleNOW, provides compliance with all contact methods, including Call, Email, Text, and Mail. Our platform provides a safe and secure way of scrubbing your contact lists and databases against federal- and state-maintained Do Not Contact registries such as Do Not Call, Do Not Email, Do Not Text, and Do Not Mail. DNCSolution helps you mitigate the risk of being out of compliance with TCPA, CASL, and CAN-SPAM regulations.
DNCSolution supports all aspects of your enterprise, integrating services across any component of your organization
Simplify management and mitigate compliance risk across the enterprise. Get detailed real-time reporting of your compliance activities and take advantage of available exemptions.
Corporate Offices
Branch Offices
Contact Centers
Agents
Existing Technology Stack
Department Processes
Web Forms
Points of Purchase
Advantages of DNCSolution
- Build Trust: When you honor opt-outs in an efficient and responsive way, you build trust with your customers. This boosts your brands reputation, increases customer retention, and improves overall results of your communication programs.
- Rely on World-Class Infrastructure: Our fully SOC 2 compliant platform supports the high-volume email and call scrubbing needs of direct marketers with an infrastructure that provides maximum service availability.
- Enjoy Customer-Focused Support: Get the outstanding support and application training that you expect and deserve.
- Access Integration Capability: Integrate DNCSolution into your current business technology - such as Salesforce, Oracle, Eloqua, Microsoft Dynamics, and many more - to augment your technology investment.
- Provide a complete self-service application for your customers’ ease of use.
- Fully integrate into MyPreferences, our enterprise consent & preference management solution, to take advantage of contacts who want to opt-down or actively opt-in, to avoid over-suppressing your outbound marketing campaigns.
DNcall | Do Not Call Compliance
DNcall lets you focus on your marketing efforts while ensuring compliance with all relevant Do Not Call laws, including TCPA and wireless regulations.
- Standard features: Whether you have one call center or one hundred – or an agent network that numbers in the thousands – DNcall can fit your Do Not Call compliance needs. We offer high-volume call scrubbing against all relevant Do Not Call databases, including state, federal, wireless, and company-specific lists.
- Optional features: Customize your Do Not Call solution to help ensure TCPA and mobile compliance with our wireless e-signature compliance application, our established business relationship manager (EBR Manager), or DNCQuickcheck, which integrates into CRMs, so your agents can instantly check the Do Not Call status of phone numbers.
- Managed Services: Ease the burden and expense of compliance by outsourcing any or all your internal marketing compliance operation to the experts at PossibleNOW.
DNemail | Do Not Email
DNemail ensures that your email marketing messages reach those who want to hear from you.
Prior to any email campaign, “scrub” your email list. We provide the ability to process and manage either via API or file-based scrubbing against four databases: the DMA Do Not Email list, the FTC domain list, your internal database of Do Not Email requests, as well as any data captured via MyPreferences.
- Handles high-volume email list scrubbing through API - DNemail's performance is amazingly fast whether you have thousands or even millions of email addresses to scrub.
- Allows checking of single email addresses through our integration with DNC Quickcheck - get instant feedback on whether you have permission to email a specific person.
- Allows seamless integration with your existing systems via Web Services - integrate the complete suite of email compliance processes into any system throughout your enterprise such as CRMs or MyPreferences to include integration with the systems that facilitate your customer journeys.
- Provides a complete self-service application with "one click" solution for prospects and customers - easily comply with CAN-SPAM or CASL requirements.
- Offers flexibility to manage opt-out requests company-wide or by product, campaign, division or department - easily customize how you want to collect opt-out or unsubscribe requests. This lets people choose what information they wish to receive from you via email and helps prevent opt-outs from those who may wish to hear only about certain products or services.
- Provides scrub receipt - serves as a record of your email compliance efforts.
- Maintains historical archive of all opt-out requests - provides a detailed record of all your email compliance efforts.
DNtext | Do Not Text
The mobile channel can energize your marketing efforts and help you target specific audiences - if you use it correctly. While mobile marketing lets you take advantage of the latest technology trends, it also carries unique compliance challenges. With DNtext from DNCSolution, your marketing teams can:
- Conduct mobile marketing campaigns while complying with TCPA, CASL, & other applicable laws.
- Collect & manage opt-out requests in a central repository to maintain compliance.
- Use DNText scrubbing tools to feel confident that your direct marketing efforts are maximizing potential while providing a sense of security around TCPA compliance.
DNmail | Do Not Mail
With rising postal costs, it’s critical that direct mail pieces reach your intended audience – and that recipients want to receive it! Boost mail deliverability by improving the effectiveness of your direct mail campaigns. Mail smarter and save money by ensuring the right messages reach the right people.
- Honorany Do Not Mail requests from your customers and prospects.
- Maintain compliance with third-party lists, such as the Direct Marketing Association’s (DMA) lists, such as the Deceased Do Not Contact list or the DMAChoice list.
- Remove duplicate records or append a secondary address for a contact.
- Utilize the National Change of Address (NCOA) database.
- Standardize address output to improve the accuracy of carrier route, zip code, and more.
- Use our DPV service for Delivery Point Validation to ensure that not only is the address correctly formatted, but affirm that the address exists and is a valid destination.
