Post-Call Data Analysis

CompliancePoint’s Post-Call Data Analysis service immediately identifies any issues in your marketing campaign compliance procedures from lead generation through the outbound dial. We analyze your entire regulatory compliance program including data collection and management procedures. You’ll learn what areas are effective and where you need improvement.

• Verifies compliance with your corporate and regulatory requirements
• Do Not Call laws
• Wireless rules
• Call abandonment rules
• Time of call
• Number of attempts
• Incorporates available exemptions and grace periods
• Uncovers any issues due to human or technical error
• Will work directly with internal or third party call centers to resolve all uncovered issues
• Includes detailed records of the entire audit process

Companies facing investigations, citations or violations can have CompliancePoint perform a thorough analysis of their historical compliance data. We identify and isolate the problem that led to the violation, and focus on substantiating what was done correctly to ensure compliance. With supporting facts that a violation was due to error, companies can seek a safe harbor defense.

A comprehensive report on our results provides you with a recommended action plan.

This service:

• Gathers the facts to substantiate your compliance efforts by understanding what has been working correctly in your compliance program
• Identifies and isolates current deficiencies in your marketing compliance program and offers recommendations for improvements
• Provides guidelines for improved operational procedures including those that apply to outsourced vendors
• Addresses staffing and training issues
• Accesses our extensive network of third party resources

As an impartial third party, we can help substantiate the historical effectiveness of your internal regulatory compliance operations.

For more information on our Post-Call Data Analysis, please call us at (800) 585-4888 or e-mail consulting@compliancepoint.com.