A list of our advantages
World Class Infrastructure
Our platform supports the high volume scrubbing needs of direct marketers with an infrastructure that provides maximum service availability.
Get the outstanding support and application training that you expect and deserve. Plus, our email alerts take a proactive approach.<
Integrate DNCSolution into your current business technology - including CRMs such as Salesforce - to augment your technology investment.
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World Class Infrastructure Provides The Highest Degree Of Protection & Dependability
The true test for any technology company is how well its applications perform. We stand behind the DNCSolution technology - period. Our exemplary record of system uptime and performance lets you use DNCSolution with confidence. After all, our clients include some of the world’s best known direct marketers as well as thousands of individual agents who rely on us daily.
- Multiple data centers located on different power grids
- Unparalleled data center security measures, network availability, capacity, and processing power
Stringent Data Security Controls
- Only authorized PossibleNOW personnel have access to the data centers
- No customer data is stored at PossibleNOW’s offices; all data is stored at highly secure data centers
Data Center Features
- Multiple layers of security, surveillance and access controls
- Multiple power sources including redundant components
- State-of-the-art fire suppression systems
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Customer-Focused Support To Meet Your Needs
PossibleNOW provides one of the most experienced and customer-centric support teams in the industry.
- PossibleNOW support personnel answer all phone calls directly
- We resolve most issues on the initial call/email
- Escalation processes are in place to ensure timely response for any complex issues
- We emphasize pleasant, friendly personnel
Our proactive approach to support:
- Email alerts with important information about your DNCSolution account (such as state list renewals)
- Support via phone available Monday through Friday from 8:30 am to 7 pm Eastern time
- Support via email available Monday through Friday from 8:30 am to 11 pm Eastern time and Saturday from 9 am to 5 pm
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You can integrate DNCSolution into your current business technology including CRMs such as Salesforce. DNCSolution does not replace existing applications, but augments and enhances your technology investment. Integrate at the agent or system level.
PossibleNOW's in-house software development staff has extensive experience in integrating DNCSolution with complex systems. By maintaining our own development team, we can offer integration services and stay agile and responsive to any changes regulatory compliance legislation.
When we need to discuss updates or enhancements to DNCSolution, it's a quick walk down the hall instead of an overseas conference call. (And that doesn't count those impromptu talks in the company break room!)
- No software development is outsourced; all design, development and quality assurance testing is done by experienced PossibleNOW personnel
- Credentials include Microsoft Certified engineers and developers
- Experienced project management and implementation staff manage all phases of application design, development and testing
- Well-defined business process models