- Effective date of the policy
Last Modified: October 2020
- General Legal Notice and Disclaimer
- Personal Information
Personal information is data that can be used to identify a single person and information about that specific person.
You may be asked to provide certain personal information when you interact with PossibleNOW or our Subsidiaries. We collect personal information on the Site when users fill out information request forms, send us an email, or contact us by telephone. PossibleNOW may store the inquiries and the contents of such inquiries including any personal information the user may have provided. Any personal information submitted by you via an inquiry is collected only with your knowledge and consent.
When you download content from our Site, contact us, or participate in an online survey, we may collect personal information such as your name, company, mailing address, country, phone number, email address, and communication preferences.
- Use of Personal Information
We use the information that we collect to:
- Keep you informed about product announcements, software updates, upcoming events, regulatory changes, and marketing content.
- Help us provide you with appropriate content and advertising.
- Send important notices such as communications about certain services and changes to our terms, and policies.
- Audit, analyze, and conduct research relative to our products, services, and customer communications.
- Provide visitors to our Site information relevant to their needs and to provide ease of access to information.
We may combine the information you provide with other information to improve the content and advertising that we present to you. You are not required to provide the personal information that we request, however, choosing to not provide it may prevent us from providing you with the requested content or information.
- Access to Personal Information and Choice
It’s our policy to allow you to have choices with respect to our use of your personal information and to allow you to access, correct, or delete your personal information in our records.
With respect to choice, you may opt out or update your topic preferences at any time by clicking on the “Manage Preferences” link in the footer of our commercial emails. You may also reply to the e-mails and type the words "REMOVE ME" in the subject line before sending. Your e-mail address will be removed from further e-mailings of marketing materials.
You may send access, correction, or deletion requests by emailing us at Privacy@possiblenow.com. We will honor your request to delete your data unless PossibleNOW is required to retain it by law or has other legitimate business needs to retain it.
- Information Sharing
PossibleNOW does not sell the personal information that it collects from you through our Sites to third parties. We may provide that information to third parties or service providers solely to process information on our behalf or provide a service to us, such as fulfilling a direct mail piece or email to our customers; however, PossibleNOW requires that these third parties comply with PossibleNOW's privacy policies when processing this information.
Retention of Personal Information
We will retain your personal information only: 1) for the period necessary to fulfill marketing or service-related communications, 2) until your contact information is no longer valid, or 3) until you request to have your information deleted (unless we have a legitimate business reason or are required by law to retain it).
A "web beacon" is a transparent pixel image used in collecting information about website usage, email response and tracking. Web beacons are used to enhance functionality on the Site (e.g. user ID and password prompts) and aggregate traffic data (e.g. what pages are most popular).
A "cookie" is a small text file that a Website can place on your computer's hard drive in order, for example, to collect information about your activities on the Site or to make it possible for you to download educational content without having to reenter your contact information. The cookie transmits this information back to the Site's computer which is typically the only computer that can read it. Many consumers do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer.
PossibleNOW uses third party applications including, but not limited to, Google Analytics, Oracle Eloqua and Clicky, which may use web beacons or clear gifs to track visitors on any of our Sites. We automatically collect and store; the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our Sites; and the Internet address of the website from which you linked directly to our Sites.
We use this information as anonymous aggregate data to determine the number of visitors to different sections of our Sites, to ensure the Sites are working properly, and to help us make the Sites more useful.
If a Site visitor provides us with contact information through a form submittal, we know the identity of the Site visitor and can track and record information about which pages on our Site the Site visitor views, which helps us provide more relevant information based on their apparent interests.
- Protecting Your Personal Information
To protect the privacy and security of customer owned data and personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
- Personal Information from Children
Because of the nature of our business, our services are not provided to minors. We will not ask minors (including specifically, children under 13) to provide personal information if we have knowledge of their minority status.
- Contacting Us or Registering a Complaint
ATTN: Compliance Officer
4400 River Green Parkway
Duluth, GA 30096
- Governing Law
- European Union (EU) and Swiss data subjects:
PossibleNOW has developed policies and practices to comply with the requirements of the European Union General Data Protection Regulation (GDPR) and the desires of EU and Swiss individuals to have choice and control over how their personal information is used. With respect to EU and Swiss individuals, we will attempt to identify EU and Swiss visitors to our Sites, and, if so identified, subject any personal information that you give us to the requirements of the GDPR.
- By policy, we will only collect personal information if we have your consent or a legitimate interest to do so.
- PossibleNOW will only send sales and marketing information to EU and Swiss data subjects if they have provided express consent to do so on a web form or through an email requesting such information, verbally over the phone, or face-to-face at a tradeshow.
- We recognize your right to access, correct, or obtain a copy of any personal information that we have collected on you, and to request that we delete such information. You may use the contact information listed above to make such a request, or to make a complaint with respect to our possession or handling of your information. We will comply with any request to delete personal information unless we have a legal obligation or right to retain such information.
- U.S. Privacy Shield Certification
- As an entity operating in global markets PossibleNOW and its Subsidiaries will receive personal data from EU or Swiss individuals. PossibleNOW and its Subsidiaries are Privacy Shield certified to confirm their commitment to complying with the Privacy Shield principles. Our active status in this program can be confirmed by going to the Privacy Shield website at https://www.privacyshield.gov/list. We also confirm that PossibleNOW and its Subsidiaries are subject to the investigative and enforcement powers of the U.S. Federal Trade Commission and that the FTC has jurisdiction over our Privacy Shield.
- PossibleNOW is committed to fully complying with the Privacy Shield Principles:
- We have described above the types of personal data we might collect from EU and Swiss individuals, the purposes for which we collect the data, the third parties with which we share such data and our purposes for doing so. We also ensure that any third party with which we share your data is also certified under Privacy Shield. We acknowledge our liability with respect to our onward transfers of your personal data to third parties.
- As noted above in the GDPR section, for EU and Swiss individuals, we honor your “right of choice” with respect to your data by offering a number of opt-in and opt-out mechanisms. We honor your right to access, correct, or obtain a copy of any personal information that we have collected on you, and to request that we delete such information.
- If you wish to make a request to us regarding your personal data you may do so at email@example.com. You may also mail us at the address listed above.
- If we have not satisfactorily addressed your request within forty-five (45 days), you may contact our independent dispute resolution partner at the International Centre for Dispute Resolution/American Arbitration Association and they will assist you (https://www.icdr.org/privacyshield). Under certain conditions you may be able to invoke binding arbitration for your unresolved complaints regarding our Privacy Shield compliance.
- Please be aware that we may be required to disclose personal data that we have collected in response to lawful requests by public authorities, including to meet national security and law enforcement requirements.
- California Residents
If you are a California resident, please see additional information specific to your rights here.
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